Professional support teams speaking the same language with you
Solbeg offers 24/7 technical support services to customers across the world and is capable of adjusting to the most challenging time zone and language differences to ensure the uninterrupted operation of a particular IT system and continuity of services provided by the client organization. Some of the typical issues solved by Solbeg support teams include, but are not limited to, the following:
- Configuration management
- Database and server administration
- System backup and restoration
- Issue troubleshooting
Solbeg offers professional 3rd level support services with flexible SLA terms and a diverse team of IT specialists capable of tackling virtually any problem with the client’s software remotely and within a reasonable time frame. Longer-term maintenance models are also fully supported and can be planned in advance to ensure product compatibility with future releases of new API’s, infrastructure changes, system modules yet to be programmed, and other factors that cannot be accounted for at the time of the initial release.
We are extremely flexible in adjusting to our customers’ needs and are technically capable of supporting systems based on virtually any known technology. For more information about the ways Solbeg can help your critical business application remain online at all times, please contact us and we’ll be happy to schedule a call.
Product delivery is never the last page in the relationship between the contractor and the customer. Very few, if any, software products can be operated right away after deployment without occasional small tweaks, optimizations and bug fixing. This is where support and maintenance services come into play and allow the owners of a new product to get quick assistance in case of unexpected issues and keep the system stable and operational in the long run. Support and maintenance services can be organized in a number of ways, from the simplest ad hoc problem management agreements to much more complex support contacts with round-the-clock SLA’s. While support mostly pivots around technical or application help and is typically provided upon request, maintenance is predominantly scheduled and most likely includes product enhancements based on user feedback.